Terms of Service Agreement
Thank you for visiting our website. This document outlines the Terms of Service (“Agreement”) for SinCity Cleaners LLC. It represents a legally binding contract between our Company and all visitors, users, and customers.
By accessing our website, booking, or receiving cleaning services, you acknowledge and agree to these terms. If you do not agree with these provisions, or if you are under the age of eighteen (18), please do not access our website or use our services.
SinCity Cleaners LLC reserves the right to amend or modify this Agreement at any time. Your continued use of our website or services constitutes acceptance of any changes.
For purposes of this Agreement, SinCity Cleaners LLC may be referred to as “We,” “Us,” or “Our,” and the customer or client may be referred to as “You” or “Your.”
I. Cleaning Services
SinCity Cleaners LLC provides professional residential and commercial cleaning services. When scheduling online, you will be asked to provide accurate contact information, select the type of cleaning service desired, and specify property details such as square footage, number of rooms, and bathrooms.
All bookings include a 1–2 hour arrival window to account for possible traffic, weather delays, or other unforeseen circumstances. Any changes in pricing or service rates will be reflected on our website and/or communicated via email.
II. Scheduling and Confirmation
Confirmation: Submitting an online booking request does not automatically guarantee your appointment time. One of our representatives will confirm your booking by phone, text, or email.
Appointment Window: We operate within a one (1) to two (2) hour arrival window for all appointments. If a delay occurs, we will notify you promptly.
Access to Property: The customer must ensure access to the premises at the scheduled appointment time. If our team cannot enter due to a lockout, you will be charged a $100 lockout fee.
Specific Time Requests: We make every effort to accommodate special scheduling requests, but exact arrival times cannot be guaranteed.
III. Payment Policy
Payment is due on the day of service by credit or debit card only. We do not accept cash or checks. All card information is securely processed through our payment system. If a payment is declined, the customer must provide an alternate payment method immediately to avoid interruption of service.
IV. Late Cancellation and Rescheduling
We reserve time slots specifically for each client. Therefore:
- Appointments cancelled or rescheduled less than 24 hours before service will incur a $100 cancellation fee.
- Repeated same-day cancellations may result in suspension of services.
We appreciate your understanding and cooperation with this policy, which ensures fairness to our staff and other clients.
V. Satisfaction Guarantee
Your satisfaction is our priority. If you are not happy with your cleaning, please contact us within 48 hours of service completion. We will return to re-clean the area at no additional cost within seven (7) days. If you are still dissatisfied after a re-cleaning, we may offer a refund.
VI. Electricity and Water
We cannot perform services in properties without electricity and running water. If either utility is unavailable at the time of service, your appointment may be cancelled and subject to the $100 cancellation fee.
VII. Preparing for Your Cleaning
To help us clean efficiently and effectively, please:
- Tidy up before our arrival (pick up clothes, toys, papers, or personal items).
- Secure valuable, fragile, or sentimental items.
- Set your home’s temperature to a comfortable level (68–72°F).
This preparation allows our team to focus on detailed cleaning.
VIII. Pets
We love pets and strive to keep them safe and comfortable during service. Please:
- Inform us in advance of any pets in your home.
- Secure pets during cleaning to prevent escape or distress.
- Note: We do not clean pet waste or litter boxes.
IX. Products and Equipment
SinCity Cleaners LLC uses eco-friendly, non-toxic cleaning products safe for families, pets, and homes. If stronger cleaning products are necessary, we will use them only with customer consent.
X. Breakage Policy
Our cleaners take great care with your belongings. However, accidents may occasionally occur. Please remove fragile or unstable items before service. If breakage occurs, notify us within 30 days of discovery. Each claim will be reviewed individually, and verified damages may be repaired or reimbursed.
XI. Insurance
SinCity Cleaners LLC is fully insured with General Liability coverage up to $1,000,000. Fraudulent or exaggerated claims will be prosecuted to the fullest extent of the law.
XII. Service Limitations
For safety and insurance reasons, we do not perform the following:
- Climbing higher than a two-step ladder
- Moving or lifting furniture over 15 lbs
- Cleaning mold, bodily fluids, or other hazardous materials
- Handling pest infestations (cockroaches, bedbugs, fleas, etc.)
- Cleaning walls or steam-cleaning carpets
- Disassembling furniture or appliances
If hazardous conditions exist, we reserve the right to refuse or stop service.
XIII. Non-Solicitation Agreement
Our cleaning professionals are highly trained and valued members of our team. By hiring SinCity Cleaners LLC, you agree not to solicit or employ our staff for private work outside of our company for one (1) year after their employment ends.
Violation of this agreement will result in a $2,500 fee and termination of services. Soliciting or directly hiring our employees also results in forfeiture of any unused credits, gift cards, or discounts.
XIV. Acknowledgment
By booking, confirming, or receiving cleaning services from SinCity Cleaners LLC, you acknowledge that you have read, understood, and agreed to these Terms of Service in full.
Thank You
We appreciate your trust in SinCity Cleaners LLC. Our mission is to provide exceptional, dependable cleaning services with professionalism, safety, and integrity.